A: At Cooltura Latina, we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
Please note that direct unilateral product exchange is not possible due to limitations in the ordering platform, and we are not entitled to send out products on our own initiative.
REPLACEMENT is possible in case of an undelivered product, after a direct personal consultation with an agent within 7 calendar days.
This term expires after seven calendar days from the final delivery.
Our customers have the right to return the product within seven days. This term expires after seven calendar days from the final delivery. (PLEASE CHECK THE CONDITIONS)
Please, acknowledge the following:
– Do not request return/refund or exchange if the product is customized and/or personalized unless it is defective.
– Do not request returns and refunds after expiry of the given term
– Do not request returns and refunds in Facebook chat or Instagram messages, emails have always priority.
– You are going to receive your order between 7 – 9 business days within United States and for other countries it may vary from 9 – 12 business days.
This is an estimated time.
Once we ship the package with the courier (DHL Or FedEx), the package is the courier responsibility.
You can return a defective product or order:
a) In the unfortunate event that the product is defective
b) The received product is completely different from what has been ordered.
In this case, the customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded for the total amount.