A: If you have placed an order and the name, size or style on the order was incorrect, you are eligible to modify your order within 60 minutes after making the purchase.
If you wish to modify your order, please contact us at this email address: [email protected] as soon as possible.
Keep in mind that if you have overstepped the 60 minute period you are no longer entitled to have your order modified.
A: If you have placed an order mistakenly or made up your mind after the order was already bought, you are eligible to cancel your order within 60 minutes after making the purchase.
If you wish to cancel your order, please contact us at this email address: [email protected] as soon as possible.
Keep in mind that if you have overstepped the 60 minute cancellation period you are no longer entitled to have your order cancelled.
A: You need to go to https://coolturalatina.com/ and follow the steps below:
1. Select the product.
2. Select the size, color and quantity.
3. Click the “Add to cart” button.
4. Go to the cart.
5. You can Continue Shopping or Proceed to Check out.
6. If you Proceed to Check out, you fill the information and select your method of payment.
A: You are going to receive your order between 7 – 10 business days within United States and for other countries it may vary from 10 – 15 business days.
This is an estimated time.
Once we ship the package with the courier (DHL Or FedEx), the package is the courier responsibility.
A: We are an US based online exclusive shop. We ship directly from our suppliers from various locations in Central America to anywhere in the United States and Canada.
A: At the moment, we don’t have any physical shops in any country. We’re a fully functional online shop. Orders are placed directly on our website.
A: We have the following payment methods:
1. PayPal.
2. Credit cards.
3. Money Transfer.
A: Once you place your order, you are going to receive emails indicating the status of your order with all the information that you need to track your package.
You will receive on the email your tracking number to locate your package:
If the Tracking number is a 10 digit length numeric number please check it on
https://www.logistics.dhl/ar-en/home.html
If the Tracking number is a 12 digit length numeric number please check it on
FedEx: https://www.fedex.com/en-us/home.html
If the Tracking number is a 20-22 digit length numeric number please check it on
A: Please note that we cannot make edits to the shipping address after the shipping had begun. Please alert us about any modification requests maximally 60 minutes after you have placed your order.
A: For now our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses. So you will need to provide a street address.
A: Every payment is executed through bank transactions, therefore the currency exchange is automated and fixed to the exchange rate.
A: After we receive your order, we conduct control checks in order to ensure the product’s quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3~7 days; however, it can also be affected by the item’s stock status.
A: We work with DHL.
A: The reason your tracking number does not show the exact location of the parcel is because the given carrier does not provide real time tracking of the shipment
